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Job description: Providing assistance to internal and external customer via email and chat. Escalate all sorts of technical problems reported by the customers. Support other department in carrying our various marketing activities, loyalty programmes, and translations, etc. Ability to work shifts depending on business needs and opening hours (between 8am and 2am). Essential duties: Providing first line support. Providing product support. Feedback of customer queries to operational department. Website content in Swedish language / copywriting. Requirements: Minimum A level or higher standard of education. Good computer skills. Excellent level of proficiency in Swedish language. Relevant experience in dealing with customers, ideally within online environment. Ability to understand various customer demographics from Swedish regions.
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